Top 5 Capabilities of Salesforce Field Service You Business Might Need

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 With more and more companies handling their business processes online, the need is to adopt every measure that could increase the mobility of the business. This is where Salesforce Field Service plays a great role and is adopted and deployed by many companies with a mobile workforce. 

Field Service is a Salesforce solution that delivers a versatile and automated way to handle the work environment of field service. It offers efficient, speedy, and personalized services that can all be managed through a mobile phone. The solution has even empowered the customer support representatives to maintain customers’ data and records in the field within Salesforce. 

Key Capabilities of Salesforce Field Service

If you are planning to implement Salesforce Field Service, you should be aware of everything that you can do with it to handle your business in a better way. Here are some of these capabilities you should know:

  1. Smartly Assign Jobs Based on Skills

One of the best capabilities of Salesforce Field Service is its ability to help with scheduling. It helps to allocate the right resources to different jobs according to their capabilities, skills, and availability. 

Automatic job allocation by Field Service increases productivity among employees. Along with this feature, you’ll also get functionalities like smart scheduling, tools to track crews, and equipment to make sure the right resource for the job is available.

  1. Create and Manage Work Order from Any Case

With the help of Field Service, you can create and manage work orders to efficiently manage field operations. You can also track SLA compliance and view knowledge articles using Field Service. You can extract your data across Salesforce by integrating your work orders with cases, contacts, and accounts. This will enable you to view and manage your work using charts and reports.

  1. Organize Jobs and Tasks through Mobile

Using Field Service, you can bring the complete process of on-site management on your mobile device and handle it efficiently. You can also offer your mobile employees a best-in-class mobile solution to reform the first-visit resolution. 

You can also leverage Einstein’s AI and knowledge articles, either in online or offline mode. The Field Service Lightning apps are customized according to business requirements, ensuring the fulfillment of the needs of the mobile workforce. 

  1. Increase First-Time Fix Rate with AI

Field Service allows businesses to use Einstein’s vision, allowing employees to access mobile recognition technology for identifying parts and assets in any image. This technology of image classification allows you to describe the rights steps required to be taken by the representatives or technicians for faster and efficient service. 

  1. Make Smarter Decisions

Salesforce Field Service allows managers and dispatchers to use analytics features to view key performance indicators and operational performance. These insights help them to easily move the data from different platforms and quickly resolve customer issues, even before they actually happen.

Speed Up Your Business Operations with Salesforce Field Service

Get your business the ability to significantly handle your operations and employees over mobile devices. Salesforce Field Service is your solution to enable your mobile workforce to efficiently handle their jobs and stay updates through a single platform. This approach of managing field service ultimately speeds up your operations and increases efficiency.

For More Visit :- 360 Degree Cloud

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