The outbound sales process revolves around how sales executives and customers interact on phone. The repercussions can be detrimental if a sales executive fails to understand customers or resolve their issues. Considering CTI integration with Salesforce can be a way to avoid such circumstances. Considering CTI integration for the Salesforce platform helps businesses manage sales operations smoothly, streamlining the telephony process. It is all possible with Salesforce CTI, an open API that helps third-party CTI vendors easily connect telephony channels to Salesforce. The integration allows you to access and use features like automated call logging, click-to-dial, softphone, local presence, voicemail drop, and screen pop-up that help to boost the customer experience. How Sales Reps Can Use Salesforce Telephony Integration With the help of a Salesforce-integrated CTI solution, you can streamline critical sales processes, quickly gain access to valuable insights on telephony data,
360 Degree Cloud is a team of Salesforce Consulting Experts that can help you to customize your Salesforce CRM according to your business requirements https://360degreecloud.com/about-us/