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  A business revolves all around the customers. All the operations are centered on keeping the existing clients happy and retain them for a long period. Also, it is 7 times more cost-effective to retain existing customers than looking for new ones. But making the customers hold onto your business isn’t that easy.  Poor customer service and infrequent customer interactions have made customer retention a longstanding problem faced by businesses. Losing customers has a direct impact on ROI and can hold the business growth. What businesses need is the support of CRM that can help them manage customer relationships. Salesforce services have proved to be an asset for customer support teams, helping them centralize customer data to interact with the customers. Why Salesforce Professional Services Salesforce professional services help the teams to accelerate their path to value with Salesforce. With the right support, businesses can tap into the full capacity of the Salesforce platf...

  Being an excellent customer relationship management platform, Salesforce stands firm as a way to improve and enhance business relationships with customers. But the question remains how?  Fundamentally Salesforce works on managing and improving the way a company interacts with its customers. This is a feature that overlaps significantly, if not entirely, with the customer service team. Take a look here at how getting onboard with Salesforce implementation can help your customer service department improve its functioning and efficiency.  Keep customer information complete and accurate One of the most common issues that lead to ineffective customer service is incomplete or out-dated customer data. It can be frustrating for the customer service teams to track the updated information about customers. Salesforce implementation methodology helps in such a case by automatically sharing up-to-date customer information across different departments, keeping the customer service ...